17 January 2014 ~ 0 Comments

Try The Basics Before The Call

Printer-GirlI’m as bad as any man when it comes to asking for directions.  I like to figure things out on my own whenever I can and it always seems like I should be able to find my way with the sun and a decent sense of direction. However, sometimes you have to know your own limitations. Thank you GPS. When it comes to printers, nobody wants to call out a technician only to find out that you could have solved the problem with just a little bit of basic knowledge. From the last blog you now know what the paper movement process is for a laser printer, but I thought I would give you a step by step process to follow when you have a paper jam issue so that you can be assured that you have done everything in your power to keep that from happening.

  1. Check out the paper tray. If there is a piece of paper that is entering the printer, remove it from the printer. While you are there, make sure the paper supply is situated properly in the printer and that it is not loose in the tray.  Sometimes the paper tray adjustments can wear or even break causing the paper tray to misfeed. If there is not any paper entering the machine, look to see if there are any marks on the top piece that would be coming from the pickup roller. If there are, you probably need a new roller. If the roller looks dusty, rub it with your finger to get the dust off.  That probably won’t solve the probably permanently but it may get you through until the roller is replaced.
  2. Check under the toner cartridge. There could be a piece coming from the pickup area of the machine or a piece trying to enter the fusing area of the machine. If possible, try to remove the paper in the direction that the paper travels. Remember, on a Hewlett Packard Laserjet printer, green markings are an indication to the user of a part of the printer that can be moved to check for paper jams.
  3. If you have a duplexing printer, check out the duplex assembly. On HP printers like the HP P2055 and similar printers, access to the duplex assembly is through the paper tray. Just pull down on the green tab to check for paper in the assembly. In printers like the HP 4250, the duplex assembly is an add-on unit that is plugged into the back of the printer. If you suspect the problem is here, turn off the printer and remove the unit and do a test.
  4. Finally, open the back door of the printer and look for paper coming out of the fuser. Sometimes there are green tabs to push to make it easier to remove jammed paper from the fuser.
  5. Call a technician.  If you cannot resolve the issue after working through these last four steps, it’s time to make the call.

That’s the basics. Next time we’ll discuss print quality issues.  By the way, nobody took me up on the offer in the last blog for a free meal. So, I’ll extend the offer. Send me an email by January 23, 2014 to tim@aoslaser.com with free meal in the subject box to be entered into a drawing for a $25 gift certificate to the restaurant of your choice. I’m just trying to see if anybody is listening.

Thanks everybody and may all of your printing be jam-free.

Leave a Reply