31 July 2013 ~ 0 Comments

Paper Jam Problems?

printer jam

Perhaps the most frustrating problem we see, for our customers, is a call for a paper jam problem.  You know the drill, you get the message, search for the offending piece of paper, fight your way through getting it out of the printer, sometimes removing it in pieces, close everything back up, only to find there is still an error showing on the display. You repeat the process again, finally locating a second piece and yet the error still remains. After three or four times of the same routine, the last couple of searches coming up fruitless, you push the cartridge back into the printer, slam the door shut and call for the repair.

So, here are a few tips about how to deal with the paper jam problem.   Be sure to check out the gallery below for pictures if you have a problem finding these common paper jams. First, there are generally four places that the paper can be stalled.

1. The paper tray. Pull out the paper tray and look to see if a piece of paper has partially entered the machine. It is always best to remove the paper in the direction of travel but in this case you will have to pull it out backwards.  Also, just because the paper has not entered the machine does not mean that the problem is not in that area. Look to see if the paper is pulled partially out of the tray. There are often some tabs that hold the paper down in the tray.  If the paper has escaped those tabs, that would be an indication of the problem.  Also, if the paper is in the tray just like normal, look for a mark on the paper where the pickup roller tried, unsuccessfully, to start the process. If there is a mark, try to locate the pickup roller and rub it a bit. Sometimes paper dust will keep the roller from properly picking the paper.  You probably still need to call for a repair but that may get you working temporarily until the roller is replaced.

2. Under the cartridge.  Open the lid, pull out the cartridge and look for a piece of paper lying in the bed of the printer. If possible, remember to pull the paper out in the direction of travel. If you don’t see any paper, check for a door that can be lifted where a piece might be hiding.  Hewlett Packard usually marks such a door with a light green tab that can be used to lift the door.

3. Inside the rear door. Most printers have a rear door that can be opened to get a piece out that has stalled between the fuser and the exit rollers.  Sometimes there is a lever on the fuser that can be moved to make it easier to remove the paper from the fuser. Once again, Hewlett Packard marks these levers with a light green tab on the handle of the lever.

4. In the duplex assembly.  This one does not apply to everybody.  It depends on whether your printer has the capability to duplex.  The hard part about this one is that the duplex assembly can be in several different places depending on what model of printer you have.  If you have trouble locating it, call us for assistance.  We will be happy to help you locate it.

 Finally, one more hint. If the paper comes out in pieces, keep all of the pieces upon removing them.  When you think you have them all, try to put the piece of paper back together again like a puzzle.  First of all, it’s kind of fun and you deserve a little entertainment after fixing the printer. More importantly, if you don’t have all the pieces to complete the puzzle, you need to go back in and try to find the missing piece.  Of course, if you are doing this with a coworker, make sure they are not holding out on you before you do that. (I always try to hide the last piece when I do a puzzle with someone too.)

I hope this helps.  If you still have a problem, it probably is time to call for a repair, but at least you know you did everything you could to resolve the issue. And who knows, it may save you from having to work around a problem that you could have taken care of yourself, a lot sooner.

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